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Enterprise User Management &
Permissions

A feature discovery and UX research project for an enterprise SaaS platform, uncovering gaps across user management, permissions, project structures and collaboration.

My role
I ran the feature discovery and UX research, mapping how the existing system handles users, roles, permissions and sharing.
Scope
Four connected areas: users and roles, project hierarchies, permissions and sharing, and notifications.
Result
A map of gaps, inconsistencies and opportunities to guide the next round of permission improvements.
Automated incident response workflow

Research process


Research Process Walkthrough
This video demonstrates the process behind exploring the existing product, mapping features and workflows, and identifying gaps and opportunities across user management, project structures, roles, permissions, and collaboration.

Feature discovery (images from the figjam project)

Design decisions
Design decisions
Design decisions
Design decisions
Design decisions

Confidentiality Note
This case study does not include all product screens or implementation details due to confidentiality.
It focuses on the design process, key workflows, and decision-making.

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